Shipping policy
Shipping Policy
At AeternaCrux, we strive to process and ship all orders safely and efficiently.
By placing an order through our store, you agree to the terms outlined in this Shipping Policy.
Order Processing Time
All orders require a processing and preparation period of 1 to 4 business days before shipment.
This period includes:
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Order verification.
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Logistics preparation.
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Packaging.
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Coordination with the shipping carrier.
Orders are not processed on weekends or public holidays.
Estimated Shipping Time
Once your order has been shipped, the estimated delivery time is between 8 and 10 business days, depending on the destination country, shipping carrier, and external circumstances.
Delivery times are estimates only and are not guaranteed.
Estimated Total Delivery Time
The total estimated time to receive your order is approximately 9 to 14 business days, including both processing and shipping.
Order Tracking
Once your order has been shipped, you may receive a tracking email, provided that tracking is available for the selected shipping method.
Customers are responsible for providing accurate contact information and shipping details.
Shipping Delays
AeternaCrux shall not be responsible for delays caused by circumstances beyond our reasonable control, including:
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Logistics delays.
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Carrier issues.
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Customs procedures.
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Weather conditions.
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Seasonal demand.
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Strikes.
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International conflicts.
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Force majeure events.
Customs, Duties, and Import Taxes
Depending on the destination country, your order may be subject to:
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Import taxes.
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Duties.
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Customs fees.
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Local administrative charges.
These costs are the responsibility of the customer unless expressly stated otherwise.
AeternaCrux has no control over such charges and cannot guarantee their amount.
Incorrect Shipping Address
Customers are responsible for ensuring that the shipping address provided is accurate and complete.
AeternaCrux shall not be responsible for orders delivered incorrectly due to errors in the address provided by the customer.
If an order is returned because of an incorrect address or failed delivery, additional shipping charges may apply.
Orders Marked as Delivered
Once the shipping carrier marks an order as delivered to the address provided by the customer, AeternaCrux shall not be responsible for loss, theft, or deliveries received by third parties at that address.
In the event of an issue, customers should contact the shipping carrier directly.
Damaged Products or Shipping Issues
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include:
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Your order number.
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A description of the issue.
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Clear photographs of the product and packaging.
Contact
For any questions regarding shipping and delivery, please contact:
Contact Email:
info@aeternacrux.com