Refund policy
Return & Refund Policy
You have 15 calendar days from the date you receive your order to request a return.
To be eligible for a return, the item must be returned in appropriate condition, including all accessories, tags, and original packaging, except for any deterioration resulting from reasonable handling necessary to inspect the nature, characteristics, and functionality of the product.
To complete a return, proof of purchase or your order number will be required.
To initiate a return, please contact us at:
Returns should be sent to the following address:
Travesía Soledad , Tórtola de Henares, GU, 19198, Spain
Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery.
If your item arrives defective, damaged, or if you receive the wrong item, please contact us as soon as possible so that we can evaluate the issue and provide an appropriate solution.
Non-Returnable Items
For hygiene, safety, or customization reasons, certain items cannot be returned, including:
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Personalized or custom-made products.
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Personal care or hygiene products once opened or used.
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Perishable goods.
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Gift cards.
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Consumable items.
If you are unsure whether a product is eligible for return, please contact us before making your purchase.
Return Shipping Costs
Unless the product arrives damaged, defective, or there has been an error on our part, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable unless otherwise required by applicable law.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different item, you will need to request a return and place a new order separately.
European Union Consumers
If your order is placed from a country within the European Union, you are entitled to the withdrawal rights provided under applicable consumer protection laws.
These rights will apply to the extent required by the relevant local regulations.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed using the same payment method used for the original purchase.
Processing times may vary depending on your bank or payment provider.
Additional Information
We reserve the right to refuse returns that do not comply with the conditions set out in this policy.
This policy does not affect any statutory rights that consumers may have under the applicable laws of their country or region.